Privacy Policy

We collect the information you give us when you request service. That includes your name, phone number, email address, and the service address where we will repair your appliance.

We also collect details about the appliance and the problem you are having. For example, you might tell us the brand, model, and what is going wrong. If you contact us through our website, we collect the messages you send.

Like most websites, we automatically collect some technical data when you visit. This includes your IP address, browser type, device type, and the pages you view on our site.

We use your information to schedule your repair, send a technician to your address, and communicate with you about the job. We may call or text you to confirm your appointment or let you know when we are on the way.

We use your repair history to provide better service on future visits and to honor any warranty on parts or labor. We also use your contact details to follow up after a repair and make sure everything is working.

We use website data to improve our site, understand which services people need most, and keep our online booking process running smoothly.

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you use our pages.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us to book a repair.

We use third-party analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect anonymous data about page views, time on site, and general location. They do not identify you by name.

We may also use third-party scheduling or communication tools to manage appointments and send text messages. These providers only receive the information needed to perform their specific service.

We do not sell your personal information. We share it only with the people who need it to complete your repair. That includes our technicians and office staff.

We may share information with trusted service providers who help us run our business, such as scheduling software or payment processors. These providers are required to protect your data and use it only for the service they provide to us.

We may disclose information if required by law, such as in response to a court order or to protect the safety and rights of our customers and our team.

We keep your personal information for as long as needed to provide repair services, honor warranties, and meet our legal and accounting obligations.

When your information is no longer needed, we securely delete or anonymize it. If you ask us to delete your data, we will do so unless we are required to keep it by law.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for employees, and safe disposal of old records.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

If you live in California, you have rights under the California Consumer Privacy Act (CCPA). You can request to know what personal information we collect, ask us to delete it, and opt out of any sale of your data. We do not sell your data.

You can also ask us to correct inaccurate information or stop sending you marketing messages. To make a request, contact us using the phone number or email below. We will respond within the time required by law.

We will not discriminate against you for exercising your privacy rights. You will still receive the same quality repair service.

Our services are for adults who own or manage appliances. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, please contact us. We will delete that information promptly.

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.

We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.